How to use VClerk

How does VClerk work, exactly?​

VClerk is a combination of a Widget and a Dashboard.  The VClerk Widget sits on your store site just like any other chat bot would.  The VClerk dashboard is the portal connecting you to your customer and your products. From here you will connect the calls, control the conversation and manage your statistics. Below we will explain the features VClerk offers and how it will help you increase sales, reduce returns and create happy, loyal customers.

Be there for your customers when they need it!

Your customers are already in your store! They’re looking to buy something! If your customers need help or advice, you will now be available face to face. Maybe they’re having trouble deciding between a few options? Do they need advice on what to get to solve their problem? Maybe they are just having trouble finding what they’re looking for. Now they can reach out and access your "shop assistant" face to face by clicking on the VClerk widget in the corner.

How to connect to the VClerk Widget.

  1. When your customer clicks the VClerk Widget, it will expand and explain how it works.

  2. As soon as the customer accepts the Privacy Policy, it starts the connection.

  3. The customer is prompted to allow VClerk to access their mic and camera.

  4. The VClerk Widget will then preview the video feed and it will allow the customer to turn off their mic and/or camera if they like.

  5. The customer is now placed in your store’s queue, which automatically allocates them to the first available VClerk.

  6. Once the VClerk is ready to connect, the customer is notified with an alert. 

  7. The VClerk Widget expands further and shows the VClerk's video feed and...

  8. Curated products relevant to what the customer has been viewing on the site are showcased in the Widget, including one highlighted product with images and details.

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